Terms of service

The agreement

These terms are a contract between you and Girard Media, the operator of Tailwin. Creating an account, buying anything, or using the service means you accept them. If you use Tailwin for an organization, you confirm you can bind that organization.

The service

Tailwin measures how AI engines and search engines see a business, tracks crawler and visitor activity on sites where you install our tools, helps produce and publish content, and gives agencies a white-labeled surface for running client work. Features vary by plan and are described at the point of purchase.

Accounts

You are responsible for your credentials and for what happens under your account, including seats you invite and client sub-accounts you provision. Keep your contact email current; it is how we reach you about billing and material changes.

Plans, billing, and refunds

• Subscriptions bill monthly through Stripe and renew until cancelled. Cancelling stops the next renewal; the current period runs to its end.
• Plan limits (sites, locations, tracked queries, scan frequency, content credits, seats) are stated on the pricing page and enforced in the product. Add-ons bill as quantity items on the same subscription.
• Where a free trial is offered, it converts to a paid plan unless cancelled first.
• One-time purchases (such as a paid report) are charged at checkout and delivered electronically. Because delivery is immediate, they are refundable only if we failed to deliver what was described.
• Downgrading or cancelling never deletes measurement history you accumulated; it limits what new measurement runs.

Your sites, your responsibilities

You may only connect domains and install our embedded tools (crawler tracker, visitor pixel, scan widget, concierge widget) on sites you own or are authorized to operate. For those sites you are the data controller: you are responsible for your own privacy notice, for any consent your jurisdiction requires, and, if you enable person-level visitor identification, for having a lawful basis to use it. That feature is off until you explicitly turn it on.

Measurements are measurements

Scores, grades, and estimated-impact figures are arithmetic over our published rubric, computed from what we could actually measure at the time. Reports state their own coverage: a section we could not measure says so rather than showing an invented number. AI engines change their answers constantly. We warrant honest measurement; we do not warrant, and you should not expect, any particular ranking, mention, citation, traffic, or revenue outcome.

AI-generated content

Drafts and reports the product generates for you are yours to use. Review generated content before you publish it; you are responsible for what you publish. We do not claim ownership of your sites, your data, or content generated for you.

Anonymized benchmarks

If a workspace owner or admin opts in (the setting is off by default), that workspace’s measurements may be included in anonymized, aggregated industry benchmarks. Aggregates never identify a business and are computed only across groups large enough that no contributor can be singled out, as described in the privacy policy. Opting out stops future inclusion immediately and does not affect the rest of the service.

Acceptable use

• No unlawful use, and no scanning or monitoring in support of harassment.
• No probing, overloading, or circumventing rate limits and plan limits.
• No reselling or repackaging the service outside the partner program’s white-label features.
• No misrepresenting Tailwin output as a guarantee to your own clients.

We can suspend accounts that break these rules, and will tell you why.

Disclaimers and liability

The service is provided as is. To the maximum extent the law allows, our total liability for any claim arising from the service is limited to the amounts you paid us in the twelve months before the claim, and neither party is liable for indirect or consequential damages. Nothing in these terms limits liability that cannot lawfully be limited.

Termination

You can delete your account at any time; that deletes your data as described in the privacy policy. We can terminate for material breach after notice, or immediately for abuse.

Changes and contact

We may update these terms; material changes are announced to account holders by email before they take effect, and continued use after that is acceptance. Disputes are governed by the law of the jurisdiction where Girard Media is organized. Questions: sgirard@girardmedia.com.